Maxgamers Return and Refund Policy

At Maxgamers, your satisfaction is our priority. If for any reason you’re not fully satisfied, we offer a straightforward return and exchange process under the following terms:

Eligibility for Returns and Exchanges

  • Products can be returned or exchanged within 30 days of the purchase date.
  • The item must be new, unused, in its original packaging, and in sellable condition.
  • Defective and non-defective products are eligible for returns or exchanges.
  • Exclusions:
    • Items purchased during sales, promotions, or as gifts are not eligible for returns, refunds, or exchanges.

Return and Exchange Procedure

  • In-Store Returns/Exchanges:
    • Returns and exchanges must be made in-store at any Maxgamers location.
    • Ensure the item is unused, in its original packaging, and includes all accessories and manuals.
    • Bring your receipt or proof of purchase to complete the process.
    • A Maxgamers team member will assist you with your return or exchange.

Refund Process

  • Upon approval of your return, a refund will be processed to the original mode of payment within 7 working days.
  • No restocking fee is charged for returns.
  • Shipping costs for returned items are non-refundable.

Additional Information

  • Exchanges: We accept exchanges for eligible items as per the terms above.
  • Policy Updates: This Return and Refund Policy is subject to change. The most recent update was in November 2024.

For any questions or assistance,

Feel free to contact & reach us !

Address : Comfort Plaza, Thika
Email : info@maxgamers.co.ke
Phone : +254748374742
Monday-Suturday We are open from 8:00 AM to 5:00 PM
Sunday and Holidays we are Closed

Thank you for choosing Maxgamers!

Sincerely,
The Maxgamers Team